Review the application
Tell us where and how the material will be used.
Return eligibility depends on the product, order type, condition and whether it was made or prepared to specification. Custom, cut, used, installed or special-order materials may not be returnable.
If an item arrives damaged or does not match the confirmed order, keep the packaging and contact us promptly with the order number, delivery details, photos and a description of the issue.
No return should be shipped until return instructions and the return destination have been confirmed in writing.
Tell us where and how the material will be used.
Check size, colour, finish, quantity and installation requirements.
We will confirm availability, lead time and freight.