Clear order support

Returns & Refunds

Email our material team
Material support

Contact us before returning any product

Return eligibility depends on the product, order type, condition and whether it was made or prepared to specification. Custom, cut, used, installed or special-order materials may not be returnable.

If an item arrives damaged or does not match the confirmed order, keep the packaging and contact us promptly with the order number, delivery details, photos and a description of the issue.

No return should be shipped until return instructions and the return destination have been confirmed in writing.

01

Review the application

Tell us where and how the material will be used.

02

Confirm specifications

Check size, colour, finish, quantity and installation requirements.

03

Request a quotation

We will confirm availability, lead time and freight.